DIGITAL SVGs RETURN POLICY

We cannot give a return or refund due to the nature of digital items. However, under some cases (e.g., duplicate order, incorrect preset sent, assets not as promised, etc.), we will consider issuing refunds and shall do so at our reasonable discretion.

We stand behind our products and with our Printy Studio Family! We truly want you to be happy and satisfied with your product. If the outcome is not what you expected, please reach out to us and we will do our best to resolve the issue.

Our team is incredibly responsive and take pride in taking care of our customers. Please feel free to get in touch with us via email at support@animeembroidery.shop with any questions or concerns and we’ll be happy to help.

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PHYSICAL GOODS RETURN POLICY

30-DAY RETURN POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):
– Any item not in its original condition is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

ORDER CANCELLATIONS

Upon submitting your order, you will receive an email or SMS confirmation containing your order number and items included. Please carefully double-check your shipping address and order information for accuracy in the order confirmation email or SMS. Changed your mind about your order? Wrong order? Orders and sent out for delivery within 24 to 48 business hours. Due to our quick shipment timelines, we can only accept cancellations and changes in your order prior to order shipment. Contact us as soon as you can if an order needs to be changed or canceled.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@animeembroidery.shop.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@animeembroidery.shop.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have questions, please contact us by e‑mail at support@animeembroidery.shop